Frequently Asked Questions
Everything you need to know about your DIXXON UK order.
What is the standard delivery time for orders within the UK?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-5 working days, while express options are available at checkout for faster delivery.
How do I return an item that doesn't fit?
We offer a 30-day return policy. Items must be in their original, unworn condition with tags attached. You can initiate a return through our online portal to receive a shipping label.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay, Google Pay, and PayPal.
Do you offer international shipping outside of the UK?
Yes, we ship to various international destinations. Shipping costs and delivery times vary by country and will be calculated automatically during the checkout process.
How should I care for my Dixxon flannel or apparel?
To maintain the longevity of your gear, we recommend machine washing cold with like colors and hanging to dry. Avoid using bleach or high-heat tumble drying to prevent shrinkage.
Can I track my order once it has been shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email containing a tracking number and a link to monitor your package's progress.